Inside Sales

Inside Sales Representative

Our client has been a leading weighing scale manufacturer with headquarters based in the UK.  The North American office in Connecticut supports the sales and service needs for the United States, Canada, Mexico, and Latin America.  They provide professional weighing equipment throughout the world for a wide range of markets including industrial, laboratory, education, medical, veterinary, botanicals and retail.  We provide cost effective, high value, high quality, weighing equipment and services.

Essential Job Duties:

• Answer inbound phone calls and advise customers on product options and any order related questions.
• Make outbound phone calls to assigned dealer base and prospective new dealers.
• Manage a portfolio of existing and potential customers via telephone contact.
• Provide sales support to outside sales / Business Development Managers.
• Achieve quarterly and annual sales goals.
• Increase revenue and profit with assigned dealers through professional selling skills.
• Generate new leads and prospect for new dealers to create an ongoing quote pipeline to successfully build new business. Maintain and develop existing dealer base through trusted relationship management.
• Analyze business issues and business cycles to identify products and services to meet those needs, create persuasive sales proposals and overcome objections, issues, or concerns.
• Support assigned dealer base to enhance the relationship and build the brand.
• Learn and maintain a strong working knowledge of the entire product catalog.
• Maintain all contacts, leads, opportunities, quotes, lost sales, phone calls, emails, and meeting notes within Zoho CRM system.
• Submit sales reports, territory forecasts, industry trends and market reporting.
• Administrative duties as assigned.
• Adhere to and uphold all policies, procedures, and code of conduct.
• Other duties as assigned by management.

Required Qualifications:

• Previous inside sales or call center environment experience.
• Hunter mentality – not afraid to engage with new and existing customer base.
• Associate or bachelor’s degree or equivalent work experience preferred.
• Proficient in Microsoft Excel, Word, Outlook, PowerPoint, and Teams virtual meetings.
• Strong negotiation and problem-solving skills.
• Excellent oral and written communication skills.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Strong attention to detail.
• Ability to develop and maintain business relationships with internal and external contacts at all levels.
• Self-motivated to win business.
• Must have a valid driver’s license and safe driving record per Company and insurance policies.
• Scale industry experience a plus.