HR Lead – People and Culture Development Manager

Job Title: HR Lead – People and Culture Development Manager

Location: London Head Office

Reports to: CEO

Job Type: Full-time, Hybrid

Client is a fast-growing hotel company with a pan-UK portfolio of 14 hotels. We are backed by global investors and are committed to becoming a force for good in the hospitality industry. Our vision is to be the employer of choice, fostering a positive and inclusive workplace culture where our employees can thrive. We are dedicated to providing exceptional service and creating memorable experiences for our guests.

Job Summary: We are seeking a passionate and experienced HR Lead – People and Culture Development Manager to join our team in London. This role will work closely with the senior management to shape the people culture of the business. The ideal candidate will be responsible for providing learning and development opportunities, enforcing policies and processes, and acting as the company ambassador. This role requires a balance of strictness and empathy, utilizing cutting-edge technologies to improve employee satisfaction across various HR functions.

Key Responsibilities:

• Strategic HR Leadership: Collaborate with the CEO and senior management to develop and implement HR strategies that align with the company’s goals and objectives.
• Learning and Development: Design and deliver training programs to enhance employee skills and career development.
• Policy Enforcement: Develop, implement, and enforce HR policies and procedures to ensure compliance and consistency.
• Employee Relations: Act as the face of management for the entire staff, addressing employee concerns and fostering a positive work environment.
• Recruitment and Onboarding: Oversee the recruitment process, including sourcing, interviewing, and onboarding new employees.
• Performance Management: Implement performance review procedures and manage appraisals to ensure employee growth and development.
• Disciplinary Matters: Handle disciplinary issues and work with HR lawyers to ensure fair and legal resolutions.
• Technology Integration: Utilize HR technologies to streamline processes and improve employee satisfaction, including HRIS and ATS systems.
• Analytical Reporting: Produce and analyze reports to monitor performance against set objectives.
• Company Ambassador: Represent the client at industry events and build relationships with external partners.

Qualifications:

• Education: CIPD qualified or equivalent.
• Experience: Minimum of 5 years of experience in a senior HR role, preferably within the hospitality industry.
• Skills:
  • Strong leadership and interpersonal skills.
  • Excellent communication and negotiation abilities.
  • In-depth knowledge of HR best practices and employment laws.
  • Proficiency in HRIS and ATS systems.
  • Ability to balance empathy with strict policy enforcement.
  • Analytical skills and experience in producing performance reports.
• Passion: A genuine passion for HR and a deep understanding of the hospitality industry.
• Commitment: Looking to build a career with the client, with aspirations to become a director and partner, growing alongside the business.
• Flexibility: Ability to work in a hybrid role with some flexibility to work from home.
• Travel: Must be willing to travel across the UK to deliver training sessions.

Benefits:

• Competitive salary and benefits package.
• Private health insurance.
• Opportunity to participate in company profits.
• Discounts across our hotel portfolio.
• Opportunities for professional development and career advancement.
• A supportive and inclusive work environment.