Reporting to: CEO
Employment Type: Full-time
Our client is an ambitious hospitality platform, led by a small entrepreneurial team, with a growing portfolio of over 15 prime locations across the UK.
Our Core Values: Our GRACES
- Growth: Unleashing our full potential to soar to new heights together!
- Responsibility: Owning our actions and making a real difference!
- Ambition: Chasing bold dreams that leave a mark!
- Credibility: Keeping our word and building trust!
- Expertise: Honing our skills to perfection!
- Service: Delivering valuable experiences that uplift our communities!
Role Overview:
We are looking for a highly organized, skilled and ambitious Operations professional to provide direction and support to our hotel managers. This role suits someone skilled in systematizing operations, building processes, creating policies, checklists, and their implementation for ensuring excellent guest experience across the group. You will be working with senior management and stakeholders, from our London HQ making executive decisions and making a significant impact. The ideal candidate will have extensive hotel management experience, a strong focus on using data to derive decisions for operational success.
Key Responsibilities:
- Systematize Operations: Develop standardized processes, procedures, policies, and checklists for hotel managers and other departments to implement, ensuring consistency and efficiency across all properties.
- Operational Efficiency: Ensure all hotels run like a well-oiled machine by monitoring daily operations, identifying inefficiencies, and implementing solutions.
- Data-Driven Decisions: Use data and operational metrics to identify areas for improvement. Use Excel and other tools to make data-driven decisions that enhance operational performance.
- Technology and Process Optimization: Leverage technology to streamline hotel operations. Implement tools and systems that improve efficiency and accuracy in day-to-day tasks.
- Troubleshooting and Problem-Solving: Be resourceful and proactive in resolving any issues that arise at hotels. Provide timely solutions to operational challenges.
- Hotel Performance Monitoring: Regularly assess hotel performance, conduct site visits, and collaborate with senior managers to maximise revenue, service quality, guest satisfaction, and overall operational standards.
- Team Collaboration and Training: Work closely with hotel managers to ensure they are well-trained on new processes and systems, and ensure teams are aligned with operational goals.
- Monthly Site Visits: Travel to select hotel locations once a month to monitor operations, engage with hotel teams, and ensure standards are met.
Key Requirements:
- Proven experience in hotel operations across multiple departments (Front Office, Housekeeping, F&B, etc.).
- Strong eye for detail and a passion for creating efficient, standardized systems.
- Excellent data analysis skills, with proficiency in Excel and other data management tools.
- Tech-savvy and comfortable using technology to improve operations.
- Ability to make data-driven decisions to monitor and enhance operational efficiency.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication skills to collaborate with hotel teams and senior management.
- Willingness to travel to hotel locations regularly.
- Resourceful, adaptable, and proactive in improving hotel operations.
To apply for this job email your details to david@howiewhite.co.uk